Privacy Policy

1. Information We Collect

We may collect the following types of information:

2. How We Use Information

We use information to:

• Create and manage user accounts
• Authenticate logins and maintain account security
• Match customers with available drivers
• Display nearby towing partners and service availability
• Support live order updates, quotes, dispatch, and navigation
• Send notifications related to orders, quotes, status updates, and account activity
• Improve app performance, reliability, and user experience
• Detect misuse, fraud, abuse, or unauthorized access
• Comply with legal and regulatory obligations

3. Location Data

Location data is important to core app functionality.

For customers, location may be used to:

• Show nearby towing partners
• Help create pickup requests
• Improve matching accuracy

For drivers, location may be used to:

• Show availability to nearby customers
• Support dispatch and current order workflows
• Update position while online or during active jobs, subject to app settings, user permissions, and device behavior

You can manage location permissions in your device settings. However, disabling location access may reduce or prevent certain features from working properly.

4. Sharing of Information

We do not sell your personal information.

We may share information with trusted service providers only where necessary to operate the service, such as:

• Cloud hosting and infrastructure providers
• Database and backend service providers
• Push notification providers
• Mapping and navigation providers
• Analytics, logging, and monitoring tools
• Payment, compliance, legal, or regulatory service providers where applicable

We may also disclose information:

• If required by law, court order, or lawful request
• To protect our rights, users, platform security, or operations
• In connection with a business transfer, merger, acquisition, or restructuring

5. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the service
• Maintain operational and security records
• Resolve disputes
• Comply with legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the type of data and the purpose for which it was collected.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices

Depending on your use of the service, you may be able to:

• Update certain account information
• Change your password
• Control app permissions through your device settings
• Disable notifications through your device settings
• Contact us to request account-related assistance

If you would like to request deletion of your account or personal data, please contact us using the details below, subject to legal and operational retention requirements.

8. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children.

9. International Use

If you access our services from outside the country where our systems are operated, your information may be processed and stored in other jurisdictions where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of the service after updates means you accept the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@sgtow.sg